Frequently Asked Questions
Everything you need to know about shopping at the Sony Authorised Store.
Are the products sold here genuine Sony items?
Yes, as a Sony Authorised Store, we guarantee that every product is 100% authentic, brand new, and sourced directly from Sony's official production facilities.
What kind of warranty comes with my purchase?
All electronics are covered by the standard Sony Manufacturer Warranty. You will receive an official warranty card with your order which can be registered online for nationwide support.
How long does shipping take for high-value electronics?
We use specialized secure couriers for all electronics. Orders are typically processed within 24 hours and delivered within 3-5 business days, depending on your location.
What is your return policy for opened items?
We offer a 14-day return window. However, due to the nature of electronics, products must be returned in their original packaging with all accessories. A restocking fee may apply if the factory seal is broken.
Do you offer technical support for setup?
Absolutely. Customers can access our dedicated technical support team for assistance with setting up Bravia TVs, Alpha cameras, or PlayStation consoles purchased through our store.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer interest-free installment plans through partnered financial institutions for qualifying purchases.